Privacy Policy
HaridwarMart respects your privacy and is committed to protecting the personal information you provide while using our website and services.
This Privacy Policy explains how HaridwarMart collects, uses, stores, and protects customer information.
1. Information We Collect
When you place an order or contact us, we may collect information such as:
- Customer name
- Mobile/WhatsApp number
- Email address
- Delivery address
- Order details
- Information required for order fulfilment and delivery
Customers can place orders without creating an account or logging in.
2. How We Use Your Information
Your personal information is used only for order fulfilment and delivery-related purposes.
This may include:
- Processing and confirming your order
- Communicating with you regarding your order
- Arranging delivery
- Handling order-related questions, changes, complaints, or support
- Processing applicable refunds through UPI
We do not use your personal information for marketing or promotional purposes.
3. WhatsApp Communication
HaridwarMart uses WhatsApp for order communication and confirmation.
When an order is submitted through the website, the order details are sent through WhatsApp. An order is considered officially confirmed only after WhatsApp confirmation.
4. Google Analytics
HaridwarMart uses Google Analytics to understand website usage and improve the website experience.
Google Analytics may collect information about how visitors use the website. Google's own privacy policies and practices may also apply to the information collected through its services.
5. Sharing of Information
HaridwarMart does not share customer information with third-party services or payment gateways apart from the WhatsApp communication used for order-related purposes.
6. Data Retention
Customer information may be retained for a reasonable period as required for:
- Order records
- Customer support
- Business requirements
- Applicable legal or record-keeping requirements
7. Data Security
HaridwarMart takes reasonable security measures to help protect customer information from unauthorized access, misuse, or disclosure.
However, no method of electronic storage or transmission can be guaranteed to be completely secure.
8. Your Data Rights
Customers may request:
- Access to their personal information
- Correction of their personal information
- Deletion of their personal information
Such requests can be made through WhatsApp or email.
9. Contact Us
WhatsApp: 9540788285
Email: [email protected]
10. Updates to This Privacy Policy
This policy is intended to explain HaridwarMart's current business practices and may be updated from time to time.
The Last Updated date will be displayed on this page whenever the policy is updated.