Cancellation & Refund Policy
This Cancellation & Refund Policy explains the cancellation, return, replacement, and refund process for orders placed with HaridwarMart.
1. Order Confirmation
An order submitted through the website is sent to WhatsApp.
The order becomes officially confirmed only after WhatsApp confirmation.
2. Same-Day Cancellation
Customers are requested to cancel their order on the same day because HaridwarMart may purchase fruits and vegetables in advance for next-day delivery.
If an advance payment has been made and the customer cancels the order on the same day, the full advance amount will be refunded through UPI.
3. Cancellation After the Same Day
Cancellation requests received after the same day will be handled case-by-case through WhatsApp.
The applicable refund, if any, will also be decided based on the circumstances.
4. Refund Method
Where a refund is approved, the refund will be processed through UPI.
5. Refund Timeline
There is no fixed refund timeline.
Once a refund is approved, the processing will be handled case-by-case through WhatsApp.
6. Product Unavailability
If an ordered item becomes unavailable, HaridwarMart will contact the customer.
The customer may choose:
- An alternative available item, or
- A refund for the unavailable item
Any applicable refund will be processed through UPI.
7. Quality Issues
Customers should check fruits and vegetables at the time of delivery.
If an item is not satisfactory in quality, the affected item should be returned at delivery.
Only the affected item will be considered.
If a refund is applicable, it will be processed through UPI.
8. Wrong or Missing Item
If an item is missing or an incorrect item is delivered, the customer must inform HaridwarMart through WhatsApp on the day of delivery.
The matter will be handled case-by-case.
9. Customer Unavailable at Delivery
If the customer is unavailable to receive the order, the matter will be resolved case-by-case through WhatsApp.
10. Order Not Delivered
If an order cannot be delivered, any advance payment or refund will be handled case-by-case through WhatsApp.
11. Refusal to Accept Delivery
If the customer refuses to accept the order at the time of delivery, the same-day cancellation rule will apply.
12. Delivery Charges
Applicable delivery charges are payable separately from the order total.
Whether delivery charges are refundable will be decided case-by-case through WhatsApp.
13. Refund for Confirmed Orders
Once an order has been successfully confirmed, the confirmed product price will remain applicable even if the website or mandi price changes later.
14. Order Changes
Customers can request item or quantity changes through WhatsApp before dispatch.
If the change results in a different price, the updated price must be confirmed by the customer before the change is applied.
15. Contact for Cancellation & Refund
WhatsApp: 9540788285
Email: [email protected]
16. Policy Updates
This policy is intended to explain HaridwarMart's current business practices and may be updated from time to time.
The Last Updated date will be displayed on this page whenever the policy is updated.