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Fresh fruits & vegetables in Haridwar · Prices updated 25 Sep

Terms & Conditions

Last updated 25 September 2026

Welcome to HaridwarMart.

These Terms & Conditions explain the terms applicable to orders placed through the HaridwarMart website and WhatsApp.

1. Orders and Confirmation

Customers can place orders through the website without creating an account.

After submitting an order through the website, the order details are sent through WhatsApp.

An order is considered officially confirmed only after WhatsApp confirmation.

HaridwarMart may decline an order due to product availability, delivery-area limitations, or other practical reasons. The customer will be informed through WhatsApp.

2. Product Prices

Prices displayed on the HaridwarMart price list may change according to mandi rates and market availability.

However, once an order has been successfully confirmed, the price confirmed at the time of the order will be final for that order.

Any later change in price will not affect the price of an already confirmed order.

3. Product Images

Product images displayed on the website are for representation purposes.

Actual fruits and vegetables may differ slightly in:

  • Size
  • Shape
  • Colour
  • Appearance

Such variations may occur naturally in fresh produce.

4. Adding Items Not Listed

If a customer wants an item that is not available on the current price list, its availability and price can be confirmed through WhatsApp before adding it to the order.

5. Changes to an Order

Customers may request changes to item quantities or add items through WhatsApp before dispatch.

If the requested change results in a price change, the updated price must be confirmed by the customer through WhatsApp before the change is applied.

6. Delivery Area

HaridwarMart delivers within Haridwar city and nearby areas, subject to the applicable delivery area.

The maximum delivery area is approximately 10 km.

Current order and delivery requirements are:

  • Within 5 km: Minimum order ₹300
  • Beyond 5 km and up to 8 km: Minimum order ₹600
  • Beyond 8 km: ₹40 delivery charge
  • Maximum delivery area: approximately 10 km

Applicable delivery charges are payable separately from the order total.

7. Delivery Schedule

Orders are normally delivered the next day between 9:00 AM and 5:00 PM.

If delivery cannot be completed within this window due to any reason, the customer will be informed through WhatsApp and a revised delivery timing will be communicated.

8. Customer Availability

If the customer is unavailable to receive the order, the matter will be resolved case-by-case through WhatsApp.

9. Customer Information

Customers are responsible for providing accurate:

  • Name
  • Mobile number
  • Delivery address
  • Order details

HaridwarMart will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

10. Quality of Fresh Produce

Customers are expected to check fruits and vegetables at the time of delivery.

If the quality of an item is not satisfactory, the affected item should be returned at the time of delivery.

Only the affected item will be considered for return/replacement/refund.

If a refund is applicable for a quality issue, it will be processed through UPI.

11. Wrong or Missing Items

If an item is missing or an incorrect item has been delivered, the customer must inform HaridwarMart through WhatsApp on the day of delivery.

The matter will then be resolved case-by-case through WhatsApp.

12. Product Availability

Fresh produce is subject to mandi availability and market conditions.

If an ordered item becomes unavailable, HaridwarMart will contact the customer through WhatsApp.

The customer may then choose between:

  • An available alternative item, or
  • A refund for the unavailable item

Any applicable refund will be processed through UPI.

13. Payment

HaridwarMart may offer:

  • Cash on Delivery
  • UPI
  • Bank Transfer

For some orders, advance payment may be required.

14. Order Cancellation

Customers are requested to cancel their order on the same day because HaridwarMart may purchase the required produce in advance for next-day delivery.

If advance payment has been made and the customer cancels the order on the same day, the advance amount will be refunded through UPI.

Cancellation requests received after the same day will be handled case-by-case through WhatsApp.

15. Failure to Receive an Order

If a customer refuses to receive an order at the time of delivery, the same-day cancellation rule will apply.

16. Delivery Charges and Refunds

Applicable delivery charges are payable separately from the order total.

Whether a delivery charge is refundable will be decided case-by-case through WhatsApp.

17. Order Not Delivered

If an order cannot be delivered due to any reason, the treatment of any advance payment/refund will be decided case-by-case through WhatsApp.

18. Website Content

Website content, images, logo, and brand materials belonging to HaridwarMart may not be copied, reproduced, or used for commercial purposes without permission.

19. Limitation Regarding Fresh Produce

Fresh fruits and vegetables are natural products and may vary in appearance, size, shape, colour, and condition.

HaridwarMart aims to provide fresh produce and appropriate quality, subject to natural variations and market availability.

20. Governing Law and Jurisdiction

These Terms & Conditions are governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of Haridwar, Uttarakhand.

21. Updates to These Terms

These Terms & Conditions are intended to explain HaridwarMart's current business practices and may be updated from time to time.

The Last Updated date will be displayed on this page whenever the terms are updated.

22. Contact Us

WhatsApp: 9540788285
Email: [email protected]